Unwind and Rejuvenate

In order to check availability for any treatments, Spa Days or Spa Breaks, you want to purchase, please click here.

Spa Days and Treatments truGym Spa operates a 72 hour amendment policy for any Spa Treatment or Spa Day booking.This means that up to 72 hours prior to the commencement of your experience. Within 3 days, you cannot amend your booking. You must reschedule to attend within the expiry date of the voucher for your Spa Treatment or Spa Day. All payments are strictly non-refundable, subject to the terms and conditions agreed at the point of purchase.Please check the individual terms and conditions of any promotional purchase. For third party vouchers, please check individual vouchers for validity dates.

We want to make your day as enjoyable as possible. To help us do this, please follow the guidelines below: Shower before and after the use of each facility.Please be aware of the designated dry and wet areas.Please review the signs in the changing rooms.No wet swimming costumes in lounge and spa areas.No smoking on the premises.No cameras and no phones in the changing rooms and swimming pool areas.Please remove your towel from the lounger when you are not using it. Towels left will be removed.No glassware to be taken into the changing rooms or poolside facilities.We would advise no jewellery to be worn whilst using the poolside facilities.

You will be asked to arrive 10 minutes before your treatment time. We will be running on time, where possible. If you are not able to arrive on time, we ask that you contact us. Time will be allowed after each appointment for sanitisation of the treatment room, manicure stations, pedicure thrones and common areas of the Spa. You will be ever-so-politely requested not to remain in the Spa longer than necessary after your appointment, but we will be offering a chance for you to purchase any recommended products on the day. Please note, the treatment length specified includes collection from and to the waiting area, a consultation, undress/redress (where applicable) and 'hands-on' treatment time. The treatment time is 30 minutes, with 20 minutes hands on treatment. What if I'm late? Arriving late will mean that your treatment time is shortened, this applies to holistic treatments only, such as massage and facial. Beauty Treatments would require the full allotted time and therefore if you arrive late, we will not be able to accommodate this, these are treatments such as nails and waxing. Your treatment will end on time, so the next guest will not be delayed. The full value of your treatment will be charged. Please leave ample travel time to get to the location. Your treatment will end on time, so the next guest will not be delayed. The full value of your treatment will be charged. Please leave ample travel time to get to the location.

What should I expect? Our spas are predominantly based within Trugym Health Clubs. What should I bring? Before your spa day please ensure you complete the online check-in questionnaire, which will be emailed to you 72 hours prior to attending. Please arrive a minimum of 15 minutes prior to ensure there is sufficient time to complete the check in. Where applicable, please ensure to remember to bring your voucher on the day or a cashless payment method will be required. Spa robes, towels & footwear are available to hire. What time can I arrive? Please check your package for any applicable restrictions. Please ensure you arrive in the spa at least 10 minutes prior to your treatment start time. Times will be noted on your confirmation email. Please note, the treatment length specified includes collection from and to the waiting area, a consultation, undress/redress (where applicable) and 'hands-on' treatment time. What should I wear? During treatments, you will be required to wear a face mask or visor where applicable. Therapists are trained to respect client’s modesty at all times; for facials we recommend you remove your upper body clothing; for massages please leave underwear on. You will be covered by a towel throughout the treatment. If you are having a spray tan please wear loose dark clothing. For pedicures please bring along a pair of flip flops or sandals. Spa Day Bag Hire Spa day bags including robe, towel and footwear are available at our location, the cost is £10 per person depending on location. A £10 deposit will be required upon receiving the Spa Bag and refunded upon return of the robe and towel (guests may keep the bag and flip flops). You may also choose to bring your own if preferred.

The pool is not lifeguarded please pay attention to the pool rules. We advise guests to look after their own safety and also look out for other bathers. No mobile phones, tablets or cameras are permitted on Poolside. No glass or ceramic containers, oils or lotions on Poolside.

Lockers are available within our health clubs, however we recommend that you leave any valuables at home, as we cannot be held responsible for any loss incurred.

If we have availability on the day, we will happily book in your extra treatments, however, we would suggest you book extra treatments before your visit to avoid disappointment.

Minimum age for treatments is 18 years.

A Spa health medical questionnaire MUST be completed prior to your arrival. This will be emailed to you 72 hours before you are due to attend. It is essential that we have information regarding your current state of health, which may affect your ability to attend venues or treatment choice. If you have had or are currently suffering from any of the medical conditions below, we strongly advise you to seek medical advice from your GP prior to your appointment. Cancer Heart Condition High or low blood pressure Epilepsy Diabetes Thrombosis Kidney condition Liver condition Severe Allergies (Nuts, shellfish) Thyroid condition We would also strongly advise guests who have had surgery within the last 6 months, have concerns regarding allergies, have had chemotherapy or radiation therapy, have had a stroke or who are pregnant, or any of the conditions listed above, to contact our Spa Customer Service Department via email thorpebay@trugym.co.uk All Spa bookings made are subject to change, based on the information given on the Health & Medical Form being assessed prior to your appointment. If you or your guest are undergoing treatment for cancer or other conditions please let us know prior to your appointment date. All treatments booked and "hands-on" time are subject to medical status. We reserve the right to refuse treatments if we feel it is not in the best interest of the client, especially if there has been surgery within the last 3-6 months. We will endeavour to offer an alternative treatment to the client if any risk is presented by the medical consultation feedback. Please note, the treatment length specified includes collection to and from the waiting area, a consultation, undress/redress (where applicable) and 'hands-on' treatment time, e.g: 30-minute slot = 20 minutes of hands-on treatment time45-minute slot = 35 minutes of hands-on treatment time60-minute slot = 50 minutes of hands-on treatment time

(Clinically Extremely Vulnerable) Are having chemotherapy or antibody treatment for cancer, including immunotherapy Are having an intense course of radiotherapy (radical radiotherapy) for lung cancer Are having targeted cancer treatments that can affect the immune system (such as protein kinase inhibitors or PARP inhibitors) Have blood or bone marrow cancer (such as leukaemia, lymphoma or myeloma) Have had a bone marrow or stem cell transplant in the past 6 months, or are still taking medication Those who pose a very high risk of getting infections (such as SCID or sickle cell) Are taking medicine that makes them much more likely to get infections (such as high doses of steroids) Have a serious heart condition